This course is designed for the students of diploma in Hotel management under CTEVT. This course design is in practical approach to develop the basic comprehensive knowledge and skills on the operation of hotel front office.
Course objective
After the completion of this course, the students will be able to :
Describe the role of front office in hotel operations.
Identification and proper handling of tools and equipment's used in front office department
Receiving and processing guest reservation
Receiving guest inquiries
Maintain the guest accounts
Perform the night auditing duties
Guest check in and guest check out
Handling guests mails and messages
perform the bell desk services
Uses of PMS application in front office department
Describe the role of front office for maintaining guest safety and security
Enrolment key: FOO-DHM
- Teacher: Preeti Khadka